We take your privacy seriously. This policy explains exactly what data Crekex collects, why we collect it, how we use it, and what rights you have over your own information.
Before you read the full policy, here's what matters most about how Crekex handles your data.
All data transmitted between your device and Crekex is encrypted using industry-standard TLS. Your login credentials, payment details, and personal information are never sent in plain text — ever.
Crekex does not sell, rent, or trade your personal information to third parties for marketing or advertising purposes. Your data is used to run your account and improve your experience — nothing else.
You can request a copy of your personal data, ask for corrections, or request deletion at any time by contacting our support team. We respond to all data requests within 30 days.
We only collect the data we actually need to operate your account and comply with legal requirements. We don't collect data speculatively or build profiles beyond what's necessary for the platform to function.
We keep your data only for as long as required by law or necessary to operate your account. When data is no longer needed, it is securely deleted. Retention periods for each data type are explained in this policy.
In the unlikely event of a data breach that affects your personal information, Crekex will notify you promptly and take immediate steps to contain the breach and protect affected accounts.
Crekex is an online gaming platform operating at crekex.club, serving players primarily in Bangladesh. When this Privacy Policy refers to "Crekex", "we", "us", or "our", it means the Crekex platform and the team responsible for operating it.
This Privacy Policy applies to all personal data collected through the Crekex website, mobile app, and any related services. By using the Crekex platform, you acknowledge that you have read and understood this policy. If you have questions about how we handle your data, contact us at [email protected].
Note: This policy is written in plain English so every Crekex player can understand it — not just lawyers. If anything is unclear, reach out to our support team and we'll explain it directly.
Crekex collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information from third-party payment providers.
| Data Type | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Mobile number, email address | Registration form, account settings |
| Financial Data | bKash/Nagad account number, transaction history | Deposit and withdrawal requests |
| Technical Data | IP address, device type, browser, OS | Automatically on platform access |
| Usage Data | Games played, session duration, bet history | Automatically during gameplay |
| Communications Data | Support chat logs, email correspondence | When you contact our support team |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.
Important: Crekex will never ask for your full payment card number, bKash PIN, or Nagad PIN through any channel — not email, not live chat, not phone. If anyone claiming to be Crekex asks for this, do not share it and report it to us immediately.
Every piece of data Crekex collects has a specific purpose. We do not use your data for anything beyond what is described here without first obtaining your consent.
If you have opted in to marketing communications, you can opt out at any time by contacting support or updating your notification preferences in your account settings.
Crekex processes your personal data on the following legal grounds:
Your right to withdraw consent: Where we rely on your consent to process data, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Crekex does not sell your personal data. We share data only in the following limited circumstances:
All third parties with whom we share data are required to handle it securely and in accordance with applicable data protection laws. We do not permit third parties to use your data for their own marketing purposes.
Crekex uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Here is a breakdown of the cookies we use:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Crekex platform.
Third-party cookies: Some features of the Crekex platform may use cookies set by third-party service providers. These are governed by the respective providers' privacy policies.
Crekex takes data security seriously. We implement a range of technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure:
While we take every reasonable precaution, no system is completely immune to security risks. We encourage you to use a strong, unique password for your Crekex account and to contact us immediately if you notice any suspicious activity.
We keep your personal data only for as long as necessary to fulfil the purposes described in this policy or to comply with legal obligations. The following retention periods apply:
When data reaches the end of its retention period, it is securely deleted or anonymised so it can no longer be linked to you.
You have the following rights over your personal data held by Crekex. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Request a copy of all personal data Crekex holds about you.
Ask us to correct any inaccurate or incomplete personal data.
Request deletion of your data where there is no legal reason to retain it.
Ask us to limit how we use your data while a dispute is being resolved.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests, including direct marketing.
Note: Some rights are subject to legal limitations. For example, we cannot delete transaction records that we are legally required to retain. We will always explain clearly if a request cannot be fulfilled in full.
Crekex is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered on the platform, the account will be closed immediately and any associated data will be deleted in accordance with our data retention policy.
If you believe a minor has registered on Crekex, please contact us at [email protected] so we can investigate and take appropriate action promptly.
Crekex may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the "Last Updated" date at the top of this page will be revised.
For significant changes that affect how we use your data, we will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this policy periodically.
Continued use of the Crekex platform after a policy update constitutes acceptance of the revised policy. If you do not agree with the changes, you may close your account and withdraw your balance before the update takes effect.
If you have any questions, concerns, or requests relating to this Privacy Policy or how Crekex handles your personal data, please get in touch:
For formal data subject requests, please include your registered email address and account ID in your message to help us locate your records quickly. Mark the subject line as "Data Request" so it reaches the right team without delay.
Complaints: If you are not satisfied with how we have handled your data or responded to a request, you may escalate your complaint in writing to [email protected] with the subject line "Privacy Complaint". We will acknowledge it within 48 hours.